FAQS

Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, you can always Contact Us here. 

HOW MUCH DOES SHIPPING COST?

We are very proud to announce that we offer free domestic shipping on all orders over $150! We know that shipping costs can always feel like an extra fee you just don't want to have to worry about when you're shopping. So worry no further, it's on us. Thank you for shopping with Shake your Bon Bon!
For more information on Shipping, and International Shipping please click here.

HOW CAN I TRACK MY ORDER?

Once your order is dispatched you will receive a shipping confirmation, along with tracking details for your order. All orders within the U.S. are sent via USPS Priority or UPS and take 1-5 business days to arrive. Once we welcome back our Express Mail option, your order will take 1-2 business days to arrive.
All International orders are shipped via USPS and take 7-14 business days to arrive. Once your order arrives in your country, it will be handed to your local postal service and you will be able to track your order in more detail with them.

For more information on Shipping, please click here.

WHEN WILL MY ORDER SHIP?

Orders typically ship within 1-2 business days, excluding weekends and holidays. We do not ship on the weekend or U.S. holidays. We do not currently offer expedited shipping as an option due to the COVID-19 Pandemic, but hope to bring back this option very soon. 
For more information on Shipping, please click here.

WHAT PAYMENT METHODS DO YOU ACCEPT?
  • Credit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Elo
  • AfterPay and Affirm - available for orders over $35
  • Amazon Pay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Paypal
  • Venmo
WHAT IS YOUR RETURN POLICY?

Shake your Bon Bon happily accepts returns within 14 days of in store purchase or postmarked delivery date for Store Credit. Store credit will be given in the form of an E-Gift Card (will not expire) which can be used in our stores or online. With daily new arrivals, we are certain there will be something else you will love! Plus, your E-Gift Card will not expire. Final Sale items cannot be returned or exchanged. International Orders are final sale. For more information on Returns, please click here. Items returned after 14 days will not be accepted and will automatically be returned to the sender.

  • Items must be unworn and unwashed, with all original tags intact (any item that shows signs of wear (stains, odor, etc) will not be accepted and will be returned at your own expense)
  • If an item is purchased with a pink SYBB heart tag attached, this heart tag must be attached for a return or exchange to be accepted
  • Items must not be damaged or altered
  • Must have the original receipt or gift receipt and must be accompanied by its original packaging
HOW DO I RETURN MY ORDER?

To initiate a return, please contact us at returns@shopshakeyourbonbon.com. In your email, please include your order number. Once you’ve received the return label, print and apply it directly onto the original poly mailer and send it back to us. Include your packing slip and item(s) in its original packaging. Upon delivery and approval of the return, we will issue your store credit and send a confirmation to your order’s email address.

  • Shake your Bon Bon reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
  • Orders cannot be changed, modified, or canceled after the checkout process has been completed. 

Contact: If you have any additional questions about a return, please email: returns@shopshakeyourbonbon.com with your order number and inquiry. 

I RETURNED MY ORDER, WHEN WILL I RECEIVE MY E-GIFT CARD?

Once we receive your return, we will refund the purchase amount to a Shake your Bon Bon E-Gift Card and send it to your order's email address. Please allow 7-14 days for your return to be processed.

WHAT IF I NEED TO EXCHANGE MY ITEM FOR A DIFFERENT SIZE OR COLOR?

Due to the limited nature of our stock, direct exchanges can not be offered at this time. If you would like to exchange an item for an alternate size or color, please return your order and place a new one. Please click here to start your return request. 
Please Note: To ensure you reserve the item you wish to exchange, we recommend purchasing the new item and following the returns process for a refund on your original item. If you wait until your return is processed to place your new order, we cannot ensure the item's availability. Although your E-Gift Card won't be issued quickly enough to use on your current exchange, you'll have the proper item and your new E-Gift Card will not expire. 

CAN SALE ITEMS BE RETURNED?

All items that are marked "Sale" are final sale and cannot be returned. Other exclusions may apply. We understand purchasing Sale items can be difficult, so please contact us prior to placing your order if you have any questions. Click here to see a list of other non-returnable items. 

WHAT IF I RECEIVE A DAMAGED, DEFECTIVE, OR INCORRECT ITEM?

Our team carefully inspects each and every item before it is shipped out, so we hope this does not happen, and we do apologize if it does! Items that are damaged, defective, or incorrect may be returned by contacting Customer Care here within 3 DAYS of delivery. You will need to include a photo of the faulty or incorrect item.

DO YOU OFFER PRICE ADJUSTMENTS?

We do not offer price adjustments at this time.

WHAT IS AFTER PAY AND AFFIRM?

These are interest free payment plan options that we offer on all of our US orders. We can not accept returns when using these payment options at this time. 

CAN I USE AN E-GIFT CARD AND A PROMO CODE IN THE SAME PURCHASE OR ON THE SAME ITEM?

Yes! You can use a promo code and also your Gift Card on the same purchase or item. Gift Cards are a valid form of payment regardless of whether or not you're using a promo code. If you have trouble applying your promo code or E-Gift Card, please contact our customer care team here. Please Note: You may only use ONE promotion code at a time. 

WHAT DO I DO IF MY PROMO CODE OR GIFT CARD CODE ISN'T WORKING?

All codes are case sensitive so please check your caps lock and do not use the space bar. If you are still having trouble applying your promo code or E-Gift Card, please contact our customer care team here.

HOW DO I PROPERLY SELECT THE BEST SIZE FOR ME?

Due to our clothing brand being made up of multiple vendors, each product will have unique measurements and fit guides. Each product description will include information on how the style is running. Here are more ways to find the perfect fit for you:

  • Watch our Stories on Instagram and Facebook to see video Try-On Haul's of how a certain style is fitting and what size the model is wearing
  • For more exact measurements on a style, please contact us at customercare@shopshakeyourbonbon.com and we will do our best to assist you further
  • You can also shoot us a Direct Message on our social media platforms for quicker responses